December 8th, 2013

Still Scamming

U.S. Senate Committee on Commerce, Science, and Transportation: Staff Report on Internet Moving Brokers, September 29, 2012.

One of the key findings of last years report was that Moving Brokers with the most complaints filed with the Federal Motor Carrier Safety Administration (FMCSA) employed similar business practices and relied heavily on the Internet to generate business. During their investigation they found that a small group of companies generated complaints about price increases and hostage situations at a much higher rate than the rest of the industry. The number of complaints against these companies was out of proportion to their size. As a result of this analysis, the Committee staff narrowed the scope of the investigation to focus on two carriers (Able Moving, Inc. and Best Price Moving and Storage) and two brokers (Nationwide Relocation Services and Budget Van Lines) whose complaint volumes were significantly higher than other moving companies (image below).

FMSCA Complaint Data and Companies Examined by the Committee

Best Price Moving and Storage, Inc. (USDOT# 693651 ; MC# 321559), Nationwide Relocation Services (MC# 381766), Budget Van Lines (MC# 512534), and Able Moving, Inc (USDOT# 1418141; MC# 536623) complaint data.

Source: Committee Review of FMSCA Compliant Data from 1/1/06 – 10/1/11

Just over a year later we thought we would see it these four companies were still in the business of defrauding unsuspecting consumers. The results are in the table below.

FMCSA Complaints
Able Moving, Inc.No-
Best Price Moving and Storage Yes19
Budget Van LinesYes54
Nationwide Relocation ServicesYes47

In spite of intense criticism in the report it appears that a year later 3 of the 4 companies continue to rip off consumers. This demonstrates (as if it were needed!) the inadequacy of current laws in protecting consumers from scams and fraudulent activity by some Moving Companies and Moving Brokers.

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