Northwest Relocation of Portland has held Kraig and Lisa Owens personal belongings hostage for nearly two years.
They moved from Denver, Co to Spanaway, WA in October 2012 when circumstances (the family of seven needed to move immediately) led them to be victims of a bait and switch by Northwest Relocation. They were given a phone estimate of $2,971.14 but on moving day Northwest Relocation doubled the estimate to between $6,000 and $7,500.The Owen’s were led to believe that this was an upper estimate and that there was the possibility of a payment plan. However when loaded the Owens’ belongings were taken straight to the Northwest Relocation storage facility in Portland where they have been stored for nearly two years.
Northwest Relocation refused to release the shipment until the Owens’ had paid in full, including the $690 a month storage charges. After this week’s intervention by KIRO Radio, Seattle the company has agreed to allow the Owens’ to make payments over a period of nine months and to drop $15,000 in storage fees.
Northwest Relocation has an “F” rating (the worst possible) from the Better Business Bureau and hundreds of bad reviews on sites like Yelp where doubling the estimate seems to have been the standard practice. On their website Northwest Relocation claim to be a member of the American Moving & Storage Association, which they are not. They also claim to be one of the 600 relocation companies supporting Move For Hunger but there is no mention of them on the non-profit organization’s website.
In addition the The Federal Motor Carrier Safety Administration (FCMSA) has issued warnings for unsafe driving, hours of service compliance and vehicle maintenance. There is even a dedicated Facebook page titled “Northwest Relocation is the worst moving company ever”.
So is Northwest Relocation the worst moving company ever?