February 5th, 2014

Manchester Moving And Storage Retain Licence

Margaret Lukaszyk used Manchester Moving and Storage to move 10 miles across Hartford County, Connecticut from Wethersfield to West Hartford. During the course of the move almost every item she owned was damaged. When her possessions arrived the dining room furniture had water damage, her piano had gouges and a missing handle, the glass shelf in the liquor cabinet was missing, her solid ash armoire could not be reassembled because the movers couldn’t find the hardware, her mother’s sewing machines were cracked and broken and every accessory was missing. The list goes on….

The movers on-site said to call their boss. She called and was told that if she wanted to pursue a claim for damages she had to immediately pay the $1,000 balance of her bill. She did and later got a quote for $3,200 to repair all the damage to the furniture. When she sent in her claim to Manchester Moving and Storage she was told that her the claim was limited by weight and in this case to a maximum of around $500.

She called in the Channel 3 Eyewitness News I-Team and as a result a state investigation was launched (you can see their video here).

The Connecticut Public Transportation Commission have had 9 complaints about Manchester Moving and Storage in the last 10 years and they have all been resolved. In the video Dennis King, Manager of the Regulatory And Compliance Unit says “We are familiar with the company, it’s not on our radar screen for a negative company. We have dealt with the company for the last 15 to 20 years”. And “There clearly was an issue that this customer had with that move so we attempt to mediate a resolution that is acceptable”. Although he can revoke the company’s licence King makes it plain that he is not going to on this occasion.

So what does it take to revoke a moving companies licence in Connecticut? The Better Business Bureau rates Manchester Moving and Storage an “F” (the lowest possible) having received 32 complaints in the last 3 years. The company displays a US DOT number on its website (462491) that is not registered to any carrier. The company consistently has very poor reviews on sites like Yelp and Ripoff Report. And even irrespective of insurance what kind of company delivers all your belongings in a damaged state?

How many more families have to suffer because of the indifference of the Connecticut Public Transportation Commission?

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