October 29th, 2015

Indianapolis Moving Company Hell

Master MoversNore Salman hired Master Movers of Indianapolis to move her from Chicago to Oklahoma City. She ended up with a move from hell.

None of her bad experiences will come as a surprise to regular readers but they do once again show the importance of thorough research before trusting any moving company with your possessions.

Master Movers has 66 reviews on Yelp and is rated with one star, the lowest possible. Interestingly 57 reviews are ‘not recommended’, including the recent one from Nore Salman. Yelp uses automated software to classify reviews as ‘not recommended’ and it would seem that strong language is a factor. For example recent ‘not recommended’ reviews include “Run away from this establishment as fast as you can”, “Worst company ever”, and “This company is a complete fraud and I would not recommend them to my worst enemy”.

Better Business Bureau rate them a ‘B’ even though there have been 38 complaints in the last 3 years. This is because Master Movers is a BBB Accredited Business i.e. has paid BBB an Accreditation Fee and ratings are often inflated for these companies.

Nore Salman was given a $2,400 quote but the price was increased by $3,500 while her goods were held hostage. Her estimate was non-binding (which means that actual charges can increase) and Master Movers do claim that there were 10 addition boxes. However a demand for 246% of the original estimate is obviously not reasonable. As usual in these cases calls to the company were not returned.

Eventually, after the intervention of KFOR-TV and paying over double the original estimate, her goods were delivered. Unfortunately almost everything turned up either wet or damaged, or both.

A wet, dirty, torn mattress and a broken jewelry box with ripped out screws.

Wet and broken items

What’s left of a dresser and a stained chair.

Stained and damaged furniture

Nore Salman has filed a complaint with Indiana’s Attorney General and is in the process of filing a claim with Master Movers. As is so often the case her chances of a successful outcome are remote. As we always say, avoid using companies like this by doing thorough research before hiring.

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