The video below (broadcast three days ago) from the 2 Investigates team at KTVU is interesting for two reasons.
Firstly, the narrator says that they are not revealing the company name “….because the Department of Transportation will not confirm whether or not it’s currently under investigation”. We cannot see what one has to do with the other and any how the Department of Transportation’s record in successful investigations, compared to the number of complaints it receives, is not exactly record breaking.
Our own investigations show that the original contact was with American Van Lines 1351 NW 22nd Street, Pompano Beach, FL 33069 and the written estimate was provided by American Van Lines Relocation Division 731 Market St 6th Fl San Francisco, CA 94103-2027.
One company is associated with the other and both have been in the news several times in the last 20 years. In 1997 after being accused of low-balling and other deceptive practices Aldo Disorbo, the President of American Van Lines, received a court order that barred him from the industry for three years. In 2000 he was found guilty of violating the court order. In 2011 he was the at the center of a United States Senate Committee investigation (PDF link to correspondence). DiSorbo owns and operates several different companies, both brokers and carriers, under different names. You have been warned!
Secondly, the observations from Tiyen Lin, Santa Clara Deputy DA are worth keeping in mind. He says rogue movers will sometimes cut and paste contracts from legitimate companies and pass them off as their own. Also they will buy old moving trucks, leave the original company’s name on but substitute their telephone number.